Terms and Conditions

Team RH Life Plan End User Licence Agreement

Effective as of 22.05.2026

KEY INFORMATION SUMMARY

Please read this summary before you buy. Full details are in the clauses below.

You must be at least 18 years old to subscribe to and use the Team RH Life Plan.

Minimum commitment: This is a 12-month minimum contract. If you end the contract early during the 12-month minimum term, you may still be required to pay an early termination charge reflecting the remaining value of the minimum term.

The Team RH Life Plan is for your own private, personal, non-commercial use only.

You are paying for access to use the App and Team RH Life Plan during your subscription. You are not buying ownership of the App, content, plans, coaching methods or materials.

Your 14-day cancellation right: By law, you have 14 days from purchase to cancel for a full refund. However, because we provide immediate access to digital content, you will be asked to tick a box at checkout confirming you want immediate access and that you understand this waives your 14-day cancellation right. See clause 19 for full details.

Auto-renewal: Your subscription will automatically renew at the end of each 12-month period unless you cancel before the renewal date. We will remind you at least 30 days in advance.

Monthly subscribers: If you pay monthly through our monthly subscription of £8.99 a month, for 12 months, with a total minimum commitment of £107.88, and end the contract before the end of the 12-month minimum term, an early termination charge may apply in accordance with these Terms.

How to cancel: Log in to your Shopify Subscription portal, or contact us using the details in clause 1.

If you upload, submit or share content through the App, website or Facebook Group, you give us certain permissions to use that content as explained in clause 12.

Please read the following important terms carefully before you purchase a subscription to our Team RH Life Plan on our website and download and sign up to our mobile app. Make sure that you are happy with these terms, and that there is nothing in them to which you are not willing to agree.

Your attention is particularly drawn to clauses 15.3, 16, 17, and 19, which set out important rights and obligations for both parties, including your right to cancel this contract.

You must be at least 18 years old to download and use the Team RH App.

By purchasing a subscription plan you agree to enter into a legally binding agreement with us.

If you do not agree to these terms, do not:

purchase a subscription plan;
download our mobile app; or
activate any subscription plan.

Should you do any of the above, you agree to be bound by the following terms.

About Team RH Life Plan

The Team RH Life Plan is a fat loss, nutrition, physical fitness, lifestyle coaching, and information plan delivered as digital content and services mainly through our Team RH App. The Team RH Life Plan includes access to and use of the Team RH App; structured nutritional plans, which are personalised to your goals; educational videos to support nutritional and exercise advice; tailored exercise programs, with online routines to follow; access to one-to-one coaching support via our Help Centre; and access to the Team RH members only Facebook Group.

Our Product is intended to assist you in your personal efforts towards a better understanding of nutrition and physical fitness. We are not medically trained or qualified. Nothing in Our Product should be construed as medical advice. If you suffer from any type of health or medical condition (whether temporary or chronic), or if you are pregnant, you should obtain professional medical advice before subscribing to, or continuing to use, Our Product, or taking or refraining from any action on the basis of information obtained through your use of Our Product.

Operating System Requirements

In order to work effectively, our App requires a mobile device with a minimum of 100MB of memory (as may increase from time to time) and the current version of either the iOS operating system or the Android operating system (or any of the 2 previous major releases of either such operating system). Older versions of the respective operating systems will not be supported. We therefore give no guarantees that our App will continue to work as expected, or at all, on unsupported operating systems.

App Permissions

The Team RH App may request the following device access permissions:

Camera (to take pictures and videos);
Storage (to read/write contents of your internal memory/SD card); and
Other (access Do Not Disturb; download files without notification; have full network access; view network connections; prevent phone from sleeping; Play Install Referrer API; and receive data from Internet).

You can change your permissions preferences at any time within the settings menu of your mobile device. If you do not grant or disable a permission, certain functionalities of our App or Our Product may not be available.

Contents of Our Terms

You can scroll down to read these terms in their entirety (which we recommend you do), or navigate directly to:

Clause 1 – Who we are and how to contact us
Clause 2 – Definitions
Clause 3 – About Our Terms
Clause 4 – Your privacy
Clause 5 – Additional terms for specific features
Clause 6 – App Platform terms also apply
Clause 7 – Purchases and payments
Clause 8 – How you may use our App and Our Product
Clause 9 – Licence restrictions
Clause 10 – Acceptable use restrictions
Clause 11 – Intellectual property rights
Clause 12 – Your content
Clause 13 – Availability, updates, changes, defects, and support
Clause 14 – External Products
Clause 15 – Our responsibility for loss or damage suffered by you
Clause 16 – Your rights to suspend or end this contract
Clause 17 – Our rights to suspend or end this contract
Clause 18 – Consequences of ending this contract
Clause 19 – Consumer rights (including your 14-day cancellation right)
Clause 20 – Other important terms

1. Who We Are and How to Contact Us

1.1 Who we are.

When we say we, us or our, we mean Team RH Fitness Ltd, a company registered in England and Wales under company number 10675855. Our registered office is at Unit 5, Queens Court North, Third Avenue, Team Valley, Gateshead, NE11 0BU, United Kingdom. Our main trading address is at our registered office. Our VAT number is 421385221.

1.2 How to contact us.

1.2.1 If you wish to contact us for coaching support, please contact us using the Help Centre accessed via the Team RH App.

1.2.2 If you wish to contact us regarding any complaints, if you think our App or Our Product are faulty or misdescribed, or wish to discuss ending your contract with us, you can contact us by using the "contact us" form on the website.

1.3 How we may contact you.

If we have to contact you, we will do so via the email address provided by you or via social media profiles linked to your account.

2. Definitions

The following are the definitions used throughout these terms:

App Platform	Apple App Store for iOS or Google Play for Android
App	The Team RH App
Initial Contract Term	A term of 12 months commencing when we accept your request to subscribe.
Monthly Subscription	A 12-month contract with 12 equal monthly payments collected via Shopify Subscription (Powered by Loop Solutions, Inc.) as a recurring card payment, or by direct debit for existing members, as per clause 3.8.2.
Upfront Annual Subscription Payment	A single annual payment of £79.99 to cover a 12-month subscription period. For annual subscriptions purchased on or after 1 April 2026 through Loop Subscriptions, the subscription will automatically renew for further 12-month periods unless cancelled before the renewal date. Annual subscriptions purchased before 1 April 2026 via Shopify do not automatically renew and expire at the end of the 12-month subscription period unless you choose to repurchase.
Our Product	The services you connect to via our App and the digital content we provide to you within our App.
Our Terms	These terms and conditions to which you agree to be bound.
Team RH Life Plan	The fat loss, nutrition, physical fitness, lifestyle coaching, and information plan delivered as digital content and services mainly through our Team RH App, as further described above.
Website	https://teamrhfitness.com/

3. About Our Terms

3.1 What Our Terms cover.

These are Our Terms on which we licence you to use:

3.1.1 the App software and any updates or supplements to it; and

3.1.2 the services you connect to via the App and the digital content we provide to you within the App, as permitted and subject to the restrictions set out in Our Terms.

3.2 Why you should read Our Terms.

Please read Our Terms carefully and make sure that you understand them before buying a Team RH Life Plan subscription and signing up to and using our App. They set out your legal rights and responsibilities, our legal rights and responsibilities, and certain key information required by law. Before paying for the Team RH Life Plan you will be asked to agree to Our Terms. If you refuse to accept Our Terms, you will not be able to purchase the Team RH Life Plan or to sign up to or use our App. You should retain a copy of Our Terms for future reference.

3.3 You must be at least 18 years old.

Our App and Our Product are not intended for children. You must be at least 18 years old to accept Our Terms, use our App and Our Product.

3.4 Languages.

Our Terms, App and Our Product are only available in English.

3.5 How to get started.

Our Product is available on a fixed 12-month term subscription basis (Initial Contract Term), which can be purchased using a Monthly Subscription or, in some circumstances, an Upfront Annual Subscription Payment. Once you have paid for and placed an order on our Website, you will receive an email confirming your purchase (Confirmation Email) and providing you with information on how to access Our Product through the App. You will need to download our App from the relevant App Platform and sign in with your registered credentials (see clause 3.6 below) to begin to use Our Product on the App. If you subscribe with the Monthly Subscription, your payment card will be charged on a recurring basis via our Shopify Subscription service (Powered by Loop Solutions, Inc.). For members who signed up before 1 April 2026 on a monthly subscription, payments are collected by Direct Debit via Smart Debit. After completing the initial 12-month minimum term, those members move onto a rolling 30-day contract and continue to pay by Direct Debit until they cancel.

3.6 You must register to use our App.

After downloading and installing our App from the App Platform, you must complete the sign-up process on our App before you can access Our Product. You must register using accurate information, including your name and email address. If your details change after registration, you must update them on our App. You must keep your account details secure and not share them with anyone else.

3.7 Formation of the contract.

You must expressly agree to Our Terms before placing an order for Our Product on our Website. When you receive the Confirmation Email, a legal contract between you and us, governed by Our Terms, will come into force. Sometimes we may refuse to accept your order for Our Product, in which case we will notify you of our refusal and no contract will come into force between you and us. This may happen, for example, if:

your initial payment fails;
we are aware or have reasonable suspicions that you are not eligible to purchase access to Our Product because you are under 18 years old; or
we are aware or have reasonable suspicions that you are attempting to obtain access to Our Product for reasons other than your private non-commercial purposes, or that there is a conflict of interest (for example, you are affiliated, otherwise than for your private non-commercial purposes, with other nutrition, fitness and lifestyle providers).

3.8 Duration of the contract.

The duration of the contract with you will be for a minimum of 12 months (Initial Contract Term). Please note that this is a 12-month minimum commitment. If you choose to end the contract before the end of that period when we are not at fault, you may remain liable for charges relating to the unexpired portion of the minimum term. These charges reflect the discounted pricing structure, onboarding costs, and the immediate provision of digital content and services under the subscription. The contract may continue following the Initial Contract Term expiration, depending on the type of your subscription plan, as set out below.

3.8.1 Our 12-month subscription plan with an Upfront Annual Subscription Payment

For annual subscriptions purchased on or after 1 April 2026 through Loop Subscriptions, our contract with you will remain in place for an Initial Contract Term. At the end of the Initial Contract Term, your subscription will automatically renew for a further 12-month period at the same price, unless you cancel before the renewal date. We will send you a reminder email at least 30 days before each renewal date, confirming the renewal date and the amount that will be charged. Your payment card will be charged via Shopify/Loop Subscriptions on the renewal date.

You can cancel auto-renewal at any time before the renewal date by logging into your Shopify Subscription portal, or by contacting a member of our team using the methods set out in clause 1.2. If you cancel before the renewal date, your subscription will continue until the end of your current 12-month period, after which it will expire, and no further payment will be taken.

For annual subscriptions purchased before 1 April 2026 via Shopify, your subscription will not automatically renew. Your access will expire at the end of the 12-month subscription period unless you choose to repurchase.

3.8.2 Our 12-month Monthly Subscription plan with monthly instalments

Our contract with you will remain in place for an Initial Contract Term of 12 months from the date of our Confirmation Email.

For monthly subscriptions purchased on or after 1 April 2026, monthly payments will be collected as a recurring card payment via our Shopify Subscription service, powered by Loop Solutions, Inc.

For members who signed up before 1 April 2026, monthly payments will continue to be collected by Direct Debit via Smart Debit.

After the Initial Contract Term, monthly subscribers move onto a rolling 30-day contract with monthly payments due until you end the contract in accordance with clause 16, or we end it in accordance with clause 17.

3.9 Failed payments.

If you are on the 12-month Monthly Subscription plan and your monthly payment fails (whether by failed card charge or failed direct debit), without the contract being terminated under clauses 16 or 17, you may remain liable for amounts properly due in relation to the unexpired portion of the Initial Contract Term, subject to these Terms, and will have the following options:

3.9.1 You may elect to pay for all missed payments and remaining months in the Initial Contract Term as a lump sum payment; or

3.9.2 You can pay for any missed payments and re-instate your subscription by updating your payment details via your Shopify account, or if you pay via direct debit, by contacting a member of our team who will assist in reinstating your Direct Debit for the remainder of the Initial Contract Term.

3.10 Administration fee for non-payment.

If you do not pay our fees when due, we reserve the right to charge you an administration fee of £25, as set out in clause 7.6.

3.11 Indemnity for enforcement costs.

We may incur costs in recovering any overdue amounts from you, as owed to us under these Terms. We have the right to seek to recover any of those costs, which are reasonably incurred, from you, where applicable by law.

3.12 Changes to Our Terms.

We may need to amend Our Terms from time to time, for example, to reflect changes in law or best practice, or to deal with additional features which we introduce to our App or Our Product. If these changes are deemed to be material changes (i.e. will have a significant effect on the contract between us), we will give you at least 30 days' notice of any change, either within the App, or by sending you an email with details of the change. We will also ask you to accept changes to Our Terms when you start our App after the expiry of that 30 days' notice. If you do not accept the changes, you will not be permitted to continue to use our App and Our Product and you may apply to us for a refund of the equivalent of the months you have remaining on your Initial Contract Term should you have made an Upfront Annual Subscription Payment. If you have elected to use our Monthly Subscription, and you do not agree to the changes in our terms, your contract will automatically terminate, and your recurring payment (whether by card or Direct Debit) shall be cancelled.

If you would like to view previous versions of our terms, please let us know by using one of the contact methods in clause 1.

4. Your Privacy

4.1 Our Privacy Notice.

Under data protection legislation, we are the data controller of your personal data processed through our App and are required to provide you with certain information about who we are, how we process your personal data and for what purposes, and your rights in relation to your personal data and how to exercise them. This information is provided in our Privacy Notice. It is important that you read that information.

4.2 Internet transmissions are never completely secure.

Please be aware that internet transmissions are never completely private or secure and that any message or information you send using our App or Our Product may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

5. Additional Terms for Specific Features

5.1 Terms that apply to additional features.

Please see clause 6 (App Platform Terms also apply) and clause 14 (External Products) to read about the terms and conditions of products integrated with or related to our App and Our Product but provided by third-party suppliers.

5.2 The additional terms do not form part of Our Terms.

Third-party terms, such as App Platform terms or Facebook terms, are separate from these Terms and apply between you and the relevant third-party provider. However, where clauses 6 and 14 explain how those third-party services interact with the Team RH Life Plan, those clauses do form part of these Terms.

6. App Platform Terms Also Apply

6.1 Platform Terms.

Our Terms are a legal contract between you and us. Operators of the online sales and distribution platforms from where our App is available for downloading (App Platforms) are not part of that contract. However, if you download our App from an App Platform, the ways in which you can use the App and Our Product will also be controlled by the terms and conditions of that App Platform (Platform Terms), which are a contract between you and your App Platform operator. The relevant Platform Terms are:

6.1.1 in the case of the Apple App Store: Apple Media Services Terms and Conditions; and

6.1.2 in the case of Google Play: Google Play Terms of Service,

as may be updated by the App Platform operator from time to time.

6.2

The Platform Terms may cover such matters related to our App as payments, family sharing, subscriptions, refunds, cancellations, re-downloads, and updates. However, Our Terms may include additional provisions concerning these matters, and we are solely responsible for providing the App and Our Product to you, providing maintenance and support, and handling any complaints (including concerning defects). Therefore, you should read both documents.

6.3

In the event of any conflict between a provision of Our Terms and a provision of the Platform Terms that apply to you:

6.3.1 if you download our App from the Apple App Store, the relevant provisions of Our Terms will prevail; or

6.3.2 if you download our App from Google Play, the relevant provision of the Platform Terms will prevail. However, for the avoidance of doubt, the provisions of the Platform Terms which relate to subscriptions or in-app purchases through an App Platform do not apply, as you subscribe to Our Product through our Website rather than through the Apple App Store or Google Play.

6.4 We can enforce Platform Terms.

Those provisions of the Platform Terms that impose obligations and/or liabilities on you in relation to our App and/or Our Product are treated as incorporated into Our Terms for our benefit. This means that, to the extent that the provisions of the Platform Terms that apply to you are for our benefit, they are treated as being part of Our Terms, and we will be able to enforce them against you.

6.5 An App Platform Operator may enforce Our Terms.

Your chosen App Platform Operator is a third-party beneficiary of Our Terms to the extent that it enables them to enforce against your rights set out in Our Terms for the benefit of your App Platform Operator.

6.6 Your chosen App Platform Operator is not liable to you under Our Terms.

You can enforce your rights under the contract between you and us against us but not against your App Platform Operator.

6.7 App Platform privacy notice.

Your App Platform operator is responsible for the processing of your personal data through their App Platform. For further information, please read the privacy notice of your App Platform operator.

7. Purchases and Payments

7.1 No App download fee.

Our App is free to download from the App Platforms, but you will need to pay the subscription fees set out in the Key Information Summary and further explained in this clause 7 to access Our Product.

7.2 Subscription prices.

All our subscription fees:

are in pounds sterling (GBP);
include VAT at the applicable rate; and
are as published on our website.

The subscription fees will not change during your Initial Contract Term, but they may change at renewal or after the Initial Contract Term has ended. If you do not wish to pay the new price, you may choose not to renew or may end your contract in accordance with these Terms.

7.3 Annual subscription paid upfront.

If you choose our annual subscription plan on or after 1 April 2026, you will pay for 12 months' access upfront when placing your order on our website. Payment is processed via Shopify/Loop Subscriptions using your credit or debit card.

Your annual subscription will automatically renew for a further 12-month period at the end of each subscription term, unless you cancel before the renewal date. We will send you a reminder email at least 30 days before each renewal, confirming the renewal date and the amount that will be charged.

If you do not wish your subscription to renew, you can cancel auto-renewal at any time before the renewal date by logging into your Shopify Subscription portal, or by contacting a member of our team using the methods set out in clause 1.2. If you cancel auto-renewal, your subscription will continue until the end of your current 12-month period, after which it will expire, and no further payment will be taken.

If you purchased an annual subscription before 1 April 2026 via Shopify, your subscription will not automatically renew. It will expire at the end of the 12-month subscription period unless you choose to repurchase.

Where a valid discount or promotional code is applied at checkout, the upfront annual payment may be reduced. The applicable discounted upfront payment will be shown to you at checkout before you place your order. Any future renewal price will be confirmed before your subscription renews.

7.4 Subscription with monthly instalments.

Our monthly subscription plan costs £8.99 per month for 12 months, giving a total minimum commitment of £107.88. Our monthly subscription plan is paid in monthly instalments. For subscriptions purchased on or after 1 April 2026, payments are collected by recurring card payment through our Shopify Subscription service, powered by Loop Solutions, Inc. For members who signed up before 1 April 2026, monthly payments may continue to be collected by Direct Debit via Smart Debit.

Where a valid discount or promotional code is applied at checkout, the monthly payment and total minimum commitment may be reduced. The applicable discounted monthly price and total minimum commitment will be shown to you at checkout before you place your order.

7.5 Cancellation of your payment method.

You may cancel your recurring card payment or Direct Debit at any time; however, you may still be liable for charges relating to the unexpired portion of the Initial Contract Term in accordance with these Terms. If you do cancel your recurring card payment or Direct Debit, other than with respect to you ending the contract in accordance with clause 16 (Your rights to suspend or end this contract), then the provisions set out in clauses 3.9 and 3.10 above shall apply.

7.6 Administration fee for payment default.

If you do not pay our fees when due for our Monthly Subscription plan or for our fixed term subscription plan with an Upfront Annual Subscription Payment, as the case may be, then we reserve the right to charge you a £25.00 administration fee for dealing with the consequences of each payment default, which is a reasonable estimate of the administration costs that we will incur.

7.7 Purchase of subscriptions through our Website.

Subscriptions to Our Product are purchased through our Website and not through an App Platform. Although you may download the App from an App Platform, your subscription purchase, payment, renewal and cancellation arrangements are managed through our Website, Shopify/Loop Subscriptions, Smart Debit, or by contacting us as set out in these Terms.

7.8 Payment processing.

Payments for subscriptions purchased on or after 1 April 2026 are processed by Shopify Inc. via Loop Solutions, Inc. as recurring card payments. Your payment card details are collected and stored by Shopify in accordance with PCI-DSS requirements, and Shopify's terms of service and privacy policy apply to the processing of your payment data.

For members who signed up before 1 April 2026 and pay monthly by Direct Debit, payments are processed via Smart Debit. We do not store your full card or Direct Debit details.

By purchasing a subscription, you authorise the relevant payment provider to collect payments in accordance with your chosen subscription plan.

7.9 Chargeback / Payment Dispute Protection.

If you initiate a chargeback or payment dispute without first contacting us to attempt resolution, we reserve the right to suspend access to Our Product while the dispute is investigated. We may provide relevant account information, usage records, and evidence of acceptance of these Terms to payment providers in connection with disputed transactions.

8. How You May Use Our App and Our Product

8.1

In return for your agreeing to comply with Our Terms and in return for the subscription fees you pay to us in respect of Our Product, you may:

8.1.1 download a copy of our App onto a reasonable number of compatible devices as permitted under the Platform Terms of your App Platform operator, provided that each of those devices is owned and controlled by you and is linked to the same App Platform account, and store, access, view, use and display our App and Our Product on such devices in the manner permitted in Our Terms;

8.1.2 receive and use any free supplementary updates of our App incorporating "patches" and corrections of errors as we may provide to you, and receive and use any free upgrades that replace or supplement the original App;

8.1.3 access our one-to-one coaching support, whereby a query can be submitted, and we will aim to respond within 48 hours. This can be accessed via our Help Centre on the App; and

8.1.4 join our members' only Facebook Group to interact with the Team RH community and to gain access to additional video content regarding the Team RH Life Plan.

8.2

The rights which we grant to you under this clause 8 are subject to the restrictions in clauses 9 (Licence restrictions) and 10 (Acceptable use restrictions), and other terms of Our Terms. Any use of our App or Our Product which does not adhere to the rules set out in Our Terms is a material breach of Our Terms.

9. Licence Restrictions

9.1 Personal use only.

You may use our App and Our Product for your own, private, non-commercial purposes only.

9.2 No sharing.

Our Product is personal to you. It is not designed for sharing. You must provide your own, accurate information in our App. You must not enter any other person's data into our App.

9.3 Conflict of interests.

You must not use Our Product, materials, systems, coaching methods, or intellectual property for the purpose of creating, operating, improving, or competing with another nutrition, fitness, or coaching service.

9.4 You must keep your device and account secure.

You are responsible for keeping your device and your account with our App safe and secure. You must promptly notify us of any unauthorised use or security breach of your account or Our Product.

9.5 You may not transfer our App to someone else.

We are giving you personally the right to use our App and Our Product. You may not transfer our App or Our Product to someone else, whether for money, for anything else or for free. If you sell any device on which our App is installed, you must remove our App from it.

9.6 Prohibited actions.

You agree that you will:

9.6.1 not sell, resell, rent, lease, sub-license, loan, publish, distribute, redistribute, provide, or otherwise make available, the App or Our Product in any form, in whole or in part, to any person without prior written consent from us;

9.6.2 not display (in part or in whole) our App or Our Product as part of any public performance or display unless such use would not constitute a copyright infringement or breach legal rights of any person or is specifically permitted by us;

9.6.3 not copy the App or Our Product, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;

9.6.4 not use our App in conjunction with any stream-ripping, stream capture or similar software to record or create a copy of any content that is presented to you in streaming format;

9.6.5 not translate, merge, edit, adapt, vary, alter or modify, the whole or any part of the App or Our Product nor permit the App or Our Product or any part of them to be combined with, or become incorporated in, any other programs, applications or digital content except as necessary to use the App and Our Product on devices as permitted in Our Terms;

9.6.6 not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or Our Product nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities: is not disclosed or communicated without our prior written consent to any third party; is not used to create any software that is substantially similar in its expression to the App; is kept secure; and is used only for the Permitted Objective;

9.6.7 not attempt to, or assist, authorise, or encourage any person to circumvent, disable or defeat, interfere with or disrupt the safety, security or performance of our App or Our Product;

9.6.8 not access or use the source code of our App;

9.6.9 comply with all applicable technology control, export control and trade sanctions laws and regulations; and

9.6.10 comply with Facebook's terms of use when accessing our members' only Facebook Group.

10. Acceptable Use Restrictions

10.1 Harm to us or our users.

You must not (or permit or assist others to):

10.1.1 use the App or Our Product in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with Our Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, Our Product, or any operating system;

10.1.2 infringe our intellectual property rights or those of any third party in relation to your use of the App or Our Product, including by the submission of any content or material;

10.1.3 breach any of the user content rules in clause 12 (Your content);

10.1.4 treat, interact with, or communicate with any other user of Our Product or our staff in a way which is unlawful, or can reasonably be offensive, harmful, threatening, intimidating, abusive, harassing, menacing, hateful, or racially or ethnically offensive, discriminatory or inflammatory;

10.1.5 use the App or Our Product in a way that could damage, disable, overburden, impair or compromise the App, Our Product, our systems, or security or interfere with other users; or

10.1.6 collect or harvest any information or data from Our Product or our systems or attempt to decipher any transmissions to or from the servers running our App and Our Product.

11. Intellectual Property Rights

11.1 Our copyright.

11.2 Our trademarks.

Team RH, Team RH Life Plan, our logos and our other trademarks are trademarks belonging to us or our licensors. We give no permission for the use of these trademarks, and such use may constitute an infringement of our rights.

11.3 You do not own our App or Our Product.

All intellectual property rights in the App and Our Product throughout the world belong to us (or our licensors) and the rights in the App and Our Product are licensed (not sold) to you. When we refer in Our Terms to buying the App or Our Product, we mean paying for the right to use the App and/or Our Product in accordance with Our Terms, rather than obtaining ownership of the App and/or such digital content.

11.4 Your rights are limited to use.

You have no intellectual property rights in, or to, our App or Our Product other than the right to use them in accordance with Our Terms. Any goodwill derived from the use by you of our intellectual property rights will accrue to us or our licensors.

11.5 Proprietary marks and notices.

You must not remove any trademarks, service marks, labels or other legal or proprietary notices included in our App or Our Product, or attempt to modify any content obtained through our App or Our Product, including any modification for the purpose of disguising or changing any indications of the ownership or source of that content.

12. Your Content

12.1 Meaning of "your content".

In Our Terms, "your content" means all data, works and materials (including text, graphics, images, audio material, video material, audio-visual material, and data) which you upload, submit, send to or store on our App, website, and/or Facebook Group, transmit using our App, website and/or Facebook Group, supply to us for uploading to, transmission by or storage on our App, website, and/or Facebook Group, or generated by the App, website or Facebook Group as a result of your use of Our Product (but excluding analytics data relating to your use of the App and Our Product and server log files).

12.2 You must have the right to submit your content to us.

You must have the necessary rights to submit your content to our App and Our Product. You must also have the right to give us the permission to use your content as set out in clause 12.4 below.

12.3 Confidentiality of your content.

Your subscription to Our Product includes the right to join our members' only Facebook Group and to interact with the Team RH community. We cannot guarantee that any information that you post or otherwise share on our Facebook Group will be confidential. For that reason, you should not disclose through our Facebook Group (or any other social media platforms) any information or other content which is of a confidential nature.

12.4 Permissions you give us to your content.

You grant us a worldwide, non-exclusive, royalty-free, perpetual licence to use, copy, reproduce, store, distribute, publish, export, adapt, edit, translate, and create derivative works of, display and perform your content to the extent reasonably required for the performance of our obligations and the exercise of our rights under Our Terms, related marketing and our internal purposes, consistent with your privacy settings within our App. You also grant us the right to sub-license these rights to our hosting, connectivity, and telecommunications service providers, subject to any express restrictions elsewhere in Our Terms. This licence will end when your content is deleted from our systems, or in the case of your content published on our Facebook Group, when your content is deleted from that Facebook Group.

12.5 How to delete your content from our App.

You can delete items of your content individually by selecting specific entries of data and deleting them, or in its entirety by deleting your account. You can delete your account by contacting us at enquiries@teamrhfitness.com and requesting your account to be erased. You can download a copy of your data at any time before deleting your account by contacting us at enquiries@teamrhfitness.com. When you delete your content from our App, we may continue to hold it where:

12.5.1 your content has been used in accordance with the licence in clause 12.4 and it has not yet been deleted;

12.5.2 we are required to keep it to comply with a legal obligation or a request from a judicial or administrative authority, law enforcement or a government agency; or

12.5.3 we require it for the purpose of establishment, exercise, or defence of legal claims.

The rules relating to deletion of content from Facebook are governed by Facebook's Terms of Service.

12.6 Your content must not breach any laws or be inappropriate.

Your content must not:

be illegal or unlawful or infringe any person's legal rights;
be offensive, deceptive, harmful, fraudulent, threatening, intimidating, abusive, harassing, anti-social, menacing, hateful, racially or ethnically offensive, discriminatory or inflammatory;
cause annoyance, inconvenience, or needless anxiety to any person (including by body shaming);
be libellous or maliciously false;
be obscene, indecent, pornographic, lewd, suggestive, or sexually explicit;
infringe any copyright, moral right, database right, trademark right, design right, right in passing off, or other intellectual property right;
infringe any right of confidence, right of privacy or right under data protection legislation;
request personal data from a minor;
constitute negligent advice or contain any negligent statement;
constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
be in contempt of any court, or in breach of any court order;
be in breach of racial or religious hatred or discrimination legislation;
depict violence in an explicit, graphic, or gratuitous manner;
be untrue, false, inaccurate, or misleading or amount to impersonating another person or organisation;
consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
constitute spam, bulk messaging, auto-messaging, or any unsolicited advertising; or
if submitted to our Facebook Group, it must comply with the content and community rules set out in Facebook's Terms of Service and policies.

12.7 You must not allow others to breach the rules.

You must not assist or permit any person to use our App or Our Product in a way that breaches the rules set out in clause 12.6 above.

12.8 If somebody else's content breaches the rules.

If you notice that another user's content does not comply with the rules set out in clause 12.6 above, please report it to us.

12.8.1 We reserve the right to remove content, restrict access to community features, or suspend participation in community spaces where we reasonably consider it necessary to protect users, staff, brand reputation, or the integrity of the community.

13. Availability, Updates, Changes, Defects and Support

13.1 We do not guarantee availability of our App.

We will use reasonable skill and care to provide our App and Our Product to you and to keep them safe, secure, and error-free, but we do not promise that your use of our App or Our Product will be safe, secure, uninterrupted, or error-free. We will use reasonable endeavours to maintain the availability of our App and Our Product to you, but we do not guarantee 100% availability. For example, our App and Our Product may become temporarily unavailable for maintenance, repairs, updates, upgrades, or due to network or equipment failures.

13.2 Updates to our App and changes to Our Product.

From time to time, we may automatically update the App and change Our Product to improve performance, enhance functionality, reflect changes to the operating system, address security issues or implement new versions of our App. Alternatively, we may ask you to update our App for these reasons or make such update available to you. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and Our Product.

13.3 Support for the App.

If you want to learn more about the App or Our Product or have any problems using them, please take a look at our support resources at our Help Centre which can be accessed via the App. You may also contact us via the Help Centre, and we may assist you in resolving any issues and provide you with support in relation to your use of our App, but we have no obligation to do so under Our Terms. We will have no obligation to provide support in respect of issues caused by the improper use of our App or any alteration to the App made without our prior consent.

13.4 If there is a problem with our App or Our Product.

If our App or Our Product are faulty, inaccurately described, or if Our Product is not provided with reasonable care and skill, you may be entitled to a refund, replacement, or repeated performance. For a summary of your key statutory rights, please see clause 19 (Consumer rights). If there is a problem with our App or Our Product, you have a complaint, or wish to contact us for any other reason please contact us using one of the contact methods in clause 1.

14. External Products

14.1 Your access to third party products.

Our App may allow you to access, use or interact with third party apps, websites, content or other products or services (External Products). Please note that:

14.1.1 Our Terms and our Privacy Notice only apply to our App and Our Product and that your use of any External Products will be governed by the terms and conditions and privacy policies of the third-party providers of such External Products;

14.1.2 save as expressly stated in clause 14.3 below, such links to and integrations with External Products are provided for information or your convenience only and are not recommendations or endorsements by us of those External Products or any information you may obtain from them; and

14.1.3 you will need to make your own independent judgement about whether to use any External Products. We are not responsible for examining or evaluating the content, accuracy, security, or fitness for any particular purpose of any External Product, and we will not be liable for any such External Product.

14.2 You are responsible for third party fees.

You are responsible for: (i) any access or data fees incurred from third parties (such as your internet provider or mobile carrier) in connection with your use of our App on your mobile device; and (ii) any fees incurred from third parties in relation to your use of the External Products.

14.3 Endorsed External Products.

14.3.1 Whilst we recommend that you use the below external products to enhance Our Product, we shall not be liable for the availability of any of the products mentioned in clause 14.3.2 below. We reserve the right to commence, amend and/or cease the integration of the External Products at our discretion and will endeavour to alert you to any changes in this regard.

14.3.2 Facebook Group. Our Product includes access to our members' only Facebook Group, which is hosted on and delivered through the Facebook social media platform. In addition to Our Terms, your use of this part of Our Product will also be subject to Facebook's Terms of Service and policies, including Facebook's Privacy Policy. Joining our Facebook Group is optional. If you do not wish to do so, you can still use other elements of Our Product.

14.3.3 You need to make your own independent judgement whether to use Facebook. We do not make any contractual promises about those External Products. We do not guarantee or represent that your use of any External Products will be uninterrupted, error-free, or secure, and will not be liable for any such External Product.

15. Our Responsibility for Loss or Damage Suffered by You

15.1 We are responsible to you for foreseeable loss and damage caused by us.

If we fail to comply with Our Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking Our Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted Our Terms, both we and you knew it might happen.

15.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors or for fraud or fraudulent misrepresentation.

15.3 Limitations to our App and Our Product.

15.3.1 We do not provide medical advice. Our Product is intended for general information and educational purposes in relation to nutrition and fitness. Nothing in Our Product constitutes medical advice and it should not be relied upon as such. You should always seek the advice of a qualified medical professional before making any changes to your diet or exercise regime.

15.3.2 Although we make reasonable efforts to update the information provided within our App and by Our Product, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete, or up to date.

15.3.3 Individual results vary. We do not guarantee any particular weight loss, fitness, health, or lifestyle outcome from use of Our Product.

15.3.4 You acknowledge that participation in exercise programs, dietary changes, and lifestyle interventions involves inherent risks, including illness, injury, or adverse health effects. You participate voluntarily and are responsible for determining whether Our Product is appropriate for your individual circumstances.

15.4 App Platform operator rights.

We will not be in breach of Our Terms if you incur losses because of the App Platform operator's exercise of their contract rights. Except as set out in clause 15.2 above, we will not be in breach of Our Terms as a result of, and will not be liable to you in respect of any loss or damage arising out of, the operator's exercise of its rights under their Platform Terms.

15.5 When we are liable for damage to your property.

If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or may be liable to pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

15.6 We are not liable for business losses.

Our App is for private, non-commercial use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15.7 Please back-up content and data used with the App.

We recommend that you back up any content and data used in connection with our App, to protect yourself in case of problems with our App or Our Product.

15.8 Events outside our control.

If our provision of Our Product or support for our App or Our Product is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if the delay continues for more than 30 days, you may contact us to end your contract with us and you may apply to your App Platform for a refund for Our Product you have paid for but not received.

16. Your Rights to Suspend or End This Contract

16.1 When you can request to suspend this contract.

This clause 16.1 applies to you if you are on our 12-month subscription plan with monthly instalments. We recognise that sometimes you may be temporarily unable to use Our Product (for example, because you are pregnant, gave birth in the last three months, have been advised by a medical practitioner that you are unable to follow a caloric deficit or caloric maintenance diet on medical grounds, or because you are experiencing financial hardship). If that happens:

16.1.1 You may request a temporary suspension by contacting us using one of the contact methods in clause 1 and we will consider your request;

16.1.2 We may, but are not obliged to, temporarily grant you the suspension. We will normally ask you to provide a written confirmation of your reason to request the suspension (for example, a letter from your doctor, or a proof of receipt of social benefits);

16.1.3 During the suspension period, you will be relieved of your obligation to pay our monthly subscription fees (if applicable), and we will be relieved from our obligation to allow you access to Our Product;

16.1.4 We will review your circumstances every two months;

16.1.5 If your circumstances have changed and you are able to use Our Product, your access to Our Product, and (if applicable) your obligation to pay our monthly subscription fees will resume and continue for the unexpired balance of the 12-month contract term. The period of suspension will not count as part of that period; or

16.1.6 If your circumstances have not changed, the suspension will continue for a further two months, unless you tell us that you would prefer to end your contract with us. If you tell us that you would prefer to end the contract, the contract will end immediately. You may remain liable for a reasonable early termination amount relating to the unexpired portion of the contract term, calculated in accordance with clause 16.6.2. However, we may, at our discretion, reduce or waive part or all of that amount.

16.2 You may end this contract if we break it.

You may end this contract at any time by contacting us and deleting our App from all devices if we break Our Terms materially or repeatedly, and, if what we have done can be put right, we fail to put it right after you have notified us of that breach and given us a reasonable opportunity to do so. If you end this contract because we break it, you may be entitled to compensation for the loss you incur because of us breaking this contract.

16.3 If what you have bought is faulty or misdescribed.

If our App or Our Product are faulty or misdescribed, you may have a legal right to end the contract or to get the App or Our Product fixed or replaced, or the services forming part of Our Product re-performed, or to get some or all of your money back. Please see clause 19 (Consumer rights) for details.

16.4 If you do not agree to changes to Our Terms.

You may end this contract if you do not agree to any material changes we introduce to Our Terms, as set out in clause 3.12 (Changes to Our Terms).

16.5 If our performance is delayed due to an event outside of our control.

You may end this contract if our performance is delayed due to an event outside of our control, as set out in clause 15.8.

16.6 Ending the contract when we are not at fault.

Even if we are not at fault and there is nothing wrong with our App or Our Product, you may still end the contract with us at any time by letting us know using any of the contact methods in clause 1.2 and deleting our App from all devices.

16.6.1 14-day cancellation right. Please note: because we grant you immediate access to digital content at the point of purchase (following your confirmation at checkout), your 14-day statutory cancellation right is waived at that point. For full details, see clause 19.

16.6.2 If you choose to end the contract before the end of the Initial Contract Term when we are not at fault and you do not otherwise have a legal right to do so, the contract will end one calendar month after the day on which you notify us.

Because the Team RH Life Plan is offered on the basis of a discounted 12-month minimum commitment and includes immediate access to digital content, onboarding, coaching infrastructure, and subscription services, we may charge an early termination amount in respect of the unexpired portion of the Initial Contract Term.

Any such charge will reflect:

the remaining value of the minimum term;
costs already incurred by us in providing the subscription;
the discounted pricing structure of the subscription; and
any costs reasonably saved by us as a result of the contract ending early.

We may, at our discretion, reduce or waive part of any remaining amount due.

16.6.3 Annual subscriptions paid upfront: auto-renewal and cancellation. If you purchased an annual subscription on or after 1 April 2026 via Loop Subscriptions, your subscription will automatically renew for a further 12-month period at the end of each term unless you cancel before the renewal date. You can cancel auto-renewal at any time by logging into your Shopify Subscription portal, or by contacting us using the methods in clause 1.2. If you cancel, your subscription will continue until the end of your current 12-month period, after which it will expire, and you will not be charged again.

If you purchased an annual subscription before 1 April 2026 via Shopify, your subscription will not automatically renew and will expire at the end of the 12-month subscription period unless you choose to repurchase.

16.6.4 Monthly subscription plans after the Initial Contract Term: rolling 30-day contract.

If you are on our 12-month subscription plan with monthly instalments, you can end the contract at any time after the expiry of the Initial Contract Term by giving us one calendar month's notice. After the Initial Contract Term, monthly subscribers move onto a rolling 30-day contract. The contract will end either on the day of expiry of the Initial Contract Term, or one calendar month after the day on which you contact us to end it, whichever date is later. You will not incur any early termination liability after the Initial Contract Term has ended.

Members who signed up before 1 April 2026 and pay by Direct Debit via Smart Debit will remain on that payment method until they cancel, unless we notify them otherwise. Members who signed up on or after 1 April 2026 will pay by recurring card payment via Shopify/Loop Subscriptions. To cancel, contact us using the methods in clause 1.2, or manage your subscription via your Shopify account where applicable.

17. Our Rights to Suspend or End This Contract

17.1 When we may suspend or block your access to the App or Our Product.

We may suspend your access to our App and Our Product if you do not pay our subscription fees. If you breach Our Terms, or if we reasonably suspect that you have breached Our Terms in any way, we may:

17.1.1 send you one or more formal warnings;

17.1.2 delete, unpublish or edit any or all of your content;

17.1.3 temporarily suspend your access to our App and/or Our Product (or any part of Our Product);

17.1.4 permanently prohibit you from accessing our App and/or Our Product (or any part of Our Product);

17.1.5 block your mobile device from accessing our App and/or Our Product; and/or

17.1.6 commence legal action against you, whether for breach of contract or otherwise.

17.2 We may end this contract if you break it.

17.2.1 We may end this contract at any time by contacting you if you breach Our Terms materially or repeatedly. If what you have done can be put right, we will let you know and give you a reasonable opportunity to do so.

17.2.2 Material breaches of contract include (but are not limited to) any breach of clauses 8, 9, 10, 12.2, 12.6, and 12.7.

17.2.3 If we end this contract because you break it, it will end immediately, and you may have to pay us compensation for the loss we incur as a result of your breaking the contract.

17.2.4 Where we end the contract because of your material breach of these Terms, we may retain amounts already paid and may charge a reasonable amount reflecting losses directly caused by the early termination of the contract, including amounts relating to the unexpired portion of the Initial Contract Term, less any costs reasonably saved by us.

17.2.5 We may withdraw our App. We may write to you to let you know that we are going to stop providing the App and Our Product and end this contract. We will let you know at least three months before we end this contract, unless it is not possible (for example, because we must discontinue providing the App or Our Product for security or legal reasons). We will refund to you any sums you have paid in advance for Our Product which will not be provided.

18. Consequences of Ending This Contract

18.1 Consequences of ending this contract.

When this contract ends, in addition to the consequences set out in any applicable clause above:

18.1.1 you must stop all activities authorised by Our Terms, including your use of the App and Our Product;

18.1.2 you must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this; and

18.1.3 we may disable your access to the App and cease providing you with access to Our Product.

19. Consumer Rights (Including Your 14-Day Cancellation Right)

19.1 Summary of some of your key rights.

Under English law, we must give you certain key information before a legally binding contract between you and us is made. That information is provided on our website, on the App Platform from which you download our App, and in Our Terms.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel a contract for digital content or services purchased online within 14 days of purchase and receive a full refund. This is sometimes called the "cooling-off" period.

The Consumer Rights Act 2015 provides that:

digital content must be as described, fit for purpose and of satisfactory quality;
if your digital content is faulty, you are entitled to a repair or a replacement;
if the fault cannot be fixed, or if it has not been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back; and
if you can show the fault has damaged your device and we have not used reasonable care and skill, you may be entitled to a repair or compensation.

For services:

you can ask us to repeat or fix a service if it is not carried out with reasonable care and skill, or get some money back if we cannot fix it;
if you have not agreed a price beforehand, what you are asked to pay must be reasonable; and
if you have not agreed a time beforehand, it must be carried out within a reasonable time.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call +44 (0)3454 04 05 06.

19.2 Your 14-day cancellation right and how it is waived.

Because the Team RH Life Plan is delivered as digital content and we provide immediate access to Our Product after purchase, you will be required during checkout to:

expressly request immediate access to the digital content before the end of the 14-day cancellation period; and
acknowledge that doing so will result in the loss of your statutory 14-day cancellation right once access is granted.

By completing the checkout process and requesting immediate access, you acknowledge and agree that your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 will be lost once access to the digital content is provided.

20. Other Important Terms

20.1 We may transfer this contract to someone else.

We may transfer our rights and obligations under Our Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

20.2 You need our consent to transfer your rights to someone else.

You may only transfer your rights or your obligations under Our Terms to another person if we agree to this in writing.

20.3 Nobody else has any rights under this contract.

The contract formed under Our Terms is between you and us. No other person shall have any rights to enforce any of its terms (save as provided in clause 6.5). Neither of us will need to get the permission of any other person in order to end the contract between you and us.

20.4 If a court finds part of this contract illegal, the rest will continue in force.

Each of the clauses of Our Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

20.5 Even if we delay in enforcing this contract, we can still enforce it later.

If we do not insist immediately that you do anything you are required to do under Our Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

20.6 Which laws apply to this contract and where you may bring legal proceedings.

Our Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts, except that this provision will not have the effect of depriving you of the protection afforded to you by mandatory provisions of the applicable laws regulating the choice of the governing law and/or jurisdiction in consumer contracts. For example, if you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.