Useful Information
Privacy & Terms
Terms and Conditions
1.1 We offer nutrition, health,
physical fitness and lifestyle advice and support (‘Our Services’) via this website, our Facebook Pages (including our
closed private group), the TEAMRH App and pages on other social media platforms
that we run, from time to time (collectively referred to as ‘Our Sites’). These Terms set out your
permitted use of Our Sites and your subscription to Our Services.
1.2 You should read these Terms
carefully before signing up to Our Services.
1.3 By subscribing to Our
Services or otherwise indicating your consent, you agree to be bound by these
Terms and the documents referred to in them.
1.4 If you do not agree with or
accept any of these Terms, you should not subscribe to Our Services and you
stop using Our Sites immediately.
1.5 If you have any questions,
please contact us:
1.5.1
via our Facebook page:
“Team RH Fitness”
1.5.2
by post:
Team
RH Fitness LTD
Unit 11 Portobello Trade Park
Portobello Road
Birtley
Chester-le-street
DH3 2SB
2.1 Our Services include but are not limited to:
2.1.1 Structured nutritional plans, which are personalised to your goals;
2.1.2 Educational videos to support nutritional advice and exercise;
2.1.3 Tailored exercise program, with online routines to follow; and
2.1.4 Online support, including live Q&A sessions, coaching support, interacting with other users in our closed social media groups and access to and use of the TEAMRH App.
2.2 Our Services are intended for your personal and non-commercial use only.
2.3 Our Services and the content on Our Sites are intended to assist you in your personal efforts towards understanding nutrition, health and physical fitness better. We are not medically trained and if you have any type of medical or health condition or if you are pregnant, you should seek your own professional medical advice prior to subscribing to Our Services. Nothing within Our Services and/or content on Our Sites should be construed as medical advice.
2.4 An internet connection is required to use the majority of Our Services as we provide this via Our Sites, which are online based.
3 Your Subscription to Our Services
3.1 You must be at least 18 years
old to subscribe to Our Services.
3.2 When you place your
subscription we will acknowledge it by email.
3.3 This acknowledgement does not, however, mean that your
subscription has been accepted, we will only accept your subscription once you
have contacted our Facebook Page and received our welcome message to confirm
this. At this point our Services and use of Our Sites will be made available to
you.
3.4 We may contact you to say
that we do not accept your subscription. This is typically for the following
reasons:
(a)
we cannot authorise
your payment;
(b)
you are not allowed to
buy the subscription from us (i.e. you are under 18 years old);
(c)
we suspect that you
intend to use Our Services for your own commercial gain; or
(d)
there is some other
conflict of interest (i.e. you are affiliated with other nutrition, health,
physical fitness and lifestyle providers).
3.5 You have a right to cancel
your subscription anytime and you do not have
to provide a reason – to do so simply cancel your direct debit via your
bank.
3.6 If you’re declined from Our Services we will refund you using the same means of payment as you
used for the initial transaction. You will not incur any fees as result of the
refund.
3.7 We reserve the right to
cancel your subscription at any time, should we suspect that you intend to, or
are using Our Services for your own commercial gain or these is some other
conflict of interest. No refunds will be given in these situations.
4.1 We use a third party payment
services such as Gocardless, Paypal, and Stripe
to take payment.
4.2 The following credit cards
and debit cards are accepted: Switch/Maestro,Visa, Visa Electron and
MasterCard.
4.3 The price of the sign
up fee (where applicable) and subscription:
4.3.1
is in pounds sterling
(£)(GBP);
4.3.2
includes VAT at the
applicable rate; and
4.3.3 all prices are shown here: https://teamrhfitness.com/shop/sign-up
5.1 Our Sites are intended for
your personal and non-commercial use only.
5.2 You agree that you are solely
responsible for:
5.2.1
all costs and expenses
you may incur in relation to your use of Our Sites; and
5.2.2
keeping your password
and other account details confidential.
5.3 Our Sitesfollow the
guidelines of UK law. If you choose to access Our
Sites from locations outside of the UK, you are responsible for compliance with
local laws where they are applicable.
5.4 We seek to make Our Sites as
accessible as possible. If you have any difficulties using Our Sites, please
contact us on the details above.
5.5 While we try to make sure
that Our Sites are available for your use, we do not promise that Our Sites are
available at all times nor do we promise the uninterrupted use by you of Our
Sites.
5.6 We may prevent or suspend your access to Our Sites if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.
5.7 Our Sites contain information, text, images, sounds, photos, videos, ideas, recipes and other material (collectively referred to as ‘Content’) that belongs to us and/or our licensors. Such Content may contain intellectual property rights. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We (and our licensors) reserve all of our (and their) rights in any intellectual property in connection with these Terms. This means, for example, that we (and they) remain owners of them and free to use them as we (and they) see fit.
5.8 Nothing in these Terms grants you any legal rights in Our Sites other than as necessary to enable you to access Our Sites. You agree not to adjust to try to circumvent or delete any notices contained on Our Sites (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within Our Sites.
5.9 We have the right to protect our Content and Our Sites. We reserve the right to take legal action against real or suspected infringers of our Content, including but not limited to our Intellectual Property Rights.
5.10 While we try to make sure that Our Sites are secure, Our Sites do consist of pages and private groups set up on Social Media platforms and we cannot guarantee the security of these platforms. We cannot guarantee that any information that you supply will be kept confidential. For that reason, you should not provide us with anything via Our Sites that you regard as confidential, commercially sensitive or valuable.
5.11 While we try to make sure that the Content on Our Sites and Our Sites are accurate, up-to-date and free from bugs, we cannot promise that they will be. Furthermore, we cannot promise that Our Sites will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.
5.12 We may suspend or terminate operation of Our Sites at any time as we see fit.
6 Social Media Affiliate Program (Optional)
6.1 We understand and encourage
the sharing of your experiences and progression in connection with Our Services
on social media whether it’s for your personal accountability or
monetisation.
6.2 Where you wish to promote our
Services through your own Social Media and become a social media affiliate and
represent our brand (‘Social Media
Affiliate Program’) you will be required to follow certain standards that
we set (as set out below), in order to protect our brand.
6.3 We can also offer you as a
Social Medial Affiliate, support, guidance and
audience reach in growing your Social Media
following through bespoke tutorials.
6.4 A Social Media Affiliate shall not, nor should their Social Media:
(a) promote or contain reference to competing services or providers i.e. services that are the same as or similar to Our Services;
(b) promote or contain reference to any third party sites, that are not pre-authorised by us;
(c) promote or contain violence, bad language or sexually explicit material;
(d) promote or contain any political or religious material;
(e) promote anything dangerous or illegal i.e. drugs;
(f) body shame;
(g) copy, share or disclose private Content from Our Sites;
(h) display, reference, “tag” or otherwise identify anyone under the age of 18 (including own family members), this includes featuring in videos and photos;
(i) do anything that we consider brings our brand into disrepute;
(j) run competitions without prior consent from us;
(k) promote charities without prior consent from us;
(l) promote or sell products that are notTEAMRH products available on our shop page;
(m) any screenshots you wish to copy and share must have any names of individuals, brands, or companies removed or concealed and you should have the permission of that person, brand or company before sharing;
(n) use any other social media platforms other than Instagram or Facebook unless without prior consent from us;
(o) directly message or contact via private inboxanyone who contacts you via your social media account. An auto reply which redirects to Team RH Fitness Facebook or Instagram account must be used;
(p) You should not share admin access to your social media accounts, other than with us;
(q) create a private group on any social media platform;
(r) provide our specific nutritional or exercise guidance to a third party;
(s) useany other affiliate codes.
6.5 If you fail to meet any of
the standards set out in clause 6.4 then you
will do the following immediately:
(a) remove or amend any post (including but not limited to text, videos and photos) where we consider this to be detrimental to our brand;
(b) issue a written apology, notification or correction, where any post has caused embarrassment and you have not immediately removed or amended the post.
6.6 Upon joining our Social Media Affiliate Program you
agree to allow TeamRH to have admin access to your social media page(s)if
requiredby adding us as an admin on your page. We will use our admin access rights only in
accordance with clause 6.7 below.
6.7 Where you fail to meet your
obligations as set out in clause 6.4 and 6.5
above, we will have the right at our discretion to:
(a) immediately remove posts that violatethe standards set out in clause 6.4
(b) deactivate page(s) either temporarily or permanently depending on the circumstances of the violation;
(c) cancel your subscription to Our Services, no refund will be given;
(d) remove you from our closed groups on Our Sites;and
(e) initiate legal proceedings if you are or have infringed our intellectual Property as set out in clause 5.7.
6.8 If you decided to leave the affiliate program you will give us 12 months written notice of your intention to leave.
7 Your privacy and personal information
7.1 Your privacy and personal
information are important to us. Any personal information that you provide to
us will be dealt with in line with our privacy policy, which explains what
personal information we collect from you, how and why we collect, store, use
and share such information, your rights in relation to your personal
information and how to contact us and supervisory authorities in the event you
have a query or complaint about the use of your personal information.
7.2 Our privacy policy is
available at https://teamrhfitness.com/shop/privacy-terms/
8.1 Except for any legal
responsibility that we cannot exclude in law (such as for death or personal
injury), we are not legally responsible for any:
(a)
were not foreseeable
to you and us when these Terms were formed; or
(b)
that were not caused
by any breach on our part
8.1.3
losses to
non-consumers; and
8.1.4 anything that you post- you remain fully responsible.
We shall have no liability to
you for any breach of these Terms caused by any event or circumstance beyond
our reasonable control including, but not limited to, strikes, lock-outs or
other industrial disputes; breakdown of systems or network access; or flood,
fire, explosion or accident.
No one other than a party to
these Terms has any right to enforce any of these Terms.
These Terms are dated [07/09/2018]. No changes to these Terms
are valid or have any effect unless agreed by us in writing. We reserve the
right to vary these Terms from time to time. Our updated terms will be
displayed on the Site and by continuing to use and access the Site following
such changes, you agree to be bound by any variation made by us. It is your
responsibility to check these Terms from time to time to verify such
variations.
12.1 We will try to resolve any
disputes with you quickly and efficiently.
12.2 If you are unhappy with us
please contact us as soon as possible.
12.3 If you want to take court
proceedings, the relevant courts of the United Kingdom will have exclusive
jurisdiction in relation to these Terms.