We will dispatch all orders within 24 hours of your order being placed, but as office hours are Monday – Friday 9am – 5pm, any orders placed on an evening, weekends or on bank holidays will be dispatched the next working day.
All information regarding delivery costs will be displayed on the checkout page and automatically calculated based on the weight of the items in your cart and/or the cost of your total order.
Providing us with the correct shipping information is the customer’s responsibility, and if you provide us with incorrect shipping details and your order cannot be dispatched, it is your responsibility to contact us with the correct information as soon as possible. In the rare event that a shipment goes missing as a result of the customer providing incorrect shipping information – it is at our discretion as to whether we reimburse or refund you. If however your delivery goes missing due to fault of ours or our chosen courier, we will offer to replace the order and/or issue a refund – depending on which option is most suitable.
FREE UK DELIVERY ON ORDERS OVER £50:
If your order exceeds £50 (after coupons have been applied) then you’ll be eligible for free Royal Mail 48 Hour delivery within the UK only. You will still have the option to expedite your order if required, however this will be charged at the standard rate of expedited delivery.
Royal Mail 48:
Delivered in 2-3 working days
Royal Mail 24:
Delivery next working day (if ordered before 2pm)
We are in the process of increasing the number of countries in which we can ship to internationally and endeavour to accommodate all customers as much as possible.
If you happen to live in a country that is not listed during checkout, please email us at firstname.lastname@example.org and we will create a custom quotation and aim to offer the best service and best possible price we can. Please state the products you’d like to order, your delivery address, country, postcode and telephone number and we’ll get back to you with the most cost efficient shipping option.