Effective 14/03/2020 – 12/04/2021
Team RH Life Plan End User Licence Agreement
Updated 14th March 2020
Please read the following important terms carefully before you purchase a subscription to our Team RH Life Plan on our website and download and sign up to our mobile app. Make sure that you are happy with these terms, and that there is nothing in them to which you are not willing to agree to. Your attention is particularly drawn to clauses 14.3 and 16.
You must be at least 18 years old to download and use this app.
By purchasing the subscription plan you enter into a legally binding agreement with us. If you do not agree to these terms, do not purchase the subscription plan, download our mobile app or activate our subscription plan.
About Team RH Life Plan
The Team RH Life Plan is a fat loss, nutrition, physical fitness and lifestyle coaching and information delivered as digital content and services mainly through our Team RH Fitness App. The Team RH Life Plan includes access to and use of the Team RH Fitness App; structured nutritional plans, which are personalised to your goals; educational videos to support nutritional and exercise advice; tailored exercise programs, with online routines to follow; access to one-to-one coaching support via our website Help Centre; and access to the Team RH members only Facebook Group.
Operating system requirements
Our App requires a mobile device with a minimum of 37.1 MB of memory and iOS operating system 11.0 or higher or Android operating system 5.0 or higher.
The Team RH Fitness App may request the following device access permissions:
You can change your permissions preferences at any time within the settings menu of your mobile device. If you do not grant or disable a permission, certain functionalities of our App or Our Product may not be available.
Contents of Our Terms
You can either scroll down to read these terms in their entirety (which we recommend you do), or click on one of the links below to go straight to the section you are interested in.
1.1. Who we are. When we say we, us or our, we mean Team RH Fitness Ltd, a company registered in England and Wales under company number 10675855. Our registered office is at Unit 11, Portobello Trade Park, Portobello Road, Birtley, Chester Le Street, DH3 2SB, United Kingdom. Our main trading address is at our registered office. Our VAT number is 273576082.
1.2. How to contact us. If you wish to contact us for any reason, including because you have any complaints, you think our App or Our Product are faulty or misdescribed, or wish to end your contract with us, you can contact us by:
1.3. How we may contact you. If we have to contact you we will do so by e-mail or social media.
2.1. What Our Terms cover. These are the terms and conditions (Our Terms) on which we license you to use:
as permitted and subject to the restrictions set out in Our Terms.
2.2. Why you should read Our Terms and what will happen if you do not accept Our Terms. Please read Our Terms carefully and make sure that you understand them, before buying our Team RH Life Plan subscription and signing up to and using our App. They set out your legal rights and responsibilities, our legal rights and responsibilities, and certain key information required by law. Before paying for the Team RH Life Plan you will be asked to agree to Our Terms. If you refuse to accept Our Terms, you will not be able to purchase the Team RH Life Plan or to sign up to or use our App. You should retain a copy of Our Terms for future reference.
2.3. You must be at least 18 years old. Our App and Our Product are not intended for children. You must be at least 18 years old to accept Our Terms, use our App and Our Product.
2.4. Languages. Our Terms, App and Our Product are only available in English.
2.5. How to get started. Our Product is available on a subscription basis. Once you have paid for and placed an order on our website, you will receive our email confirming your purchase and providing you with information on how to access Our Product through our App. You will need to download our App from Apple App Store for iOS or Google Play for Android (App Platform), and sign in to begin to use Our Product on the App. If you choose our monthly subscription, you will also need to set up a Direct Debit to pay for the subscription fees before you can sign in to use Our Product on the App.
2.6. You must register to use our App. After downloading and installing our App from the App Platform, you must complete the sign-up process on our App before you can access Our Product. You must register using accurate information, including your name and email address. If your details change after registration, you must update them on our App. You must keep your account details secure and not share them with anyone else.
2.7. Formation and duration of the contract. We will ask you to expressly agree to Our Terms before placing an order for Our Product on our website. When you receive our confirmation email, a legal contract between you and us governed by Our Terms will come into force. Sometimes we may refuse to accept your order, in which case we will notify you of our refusal and no contract will come into force between you and us. This may happen, for example, if:
2.8. Duration of the contract. The duration of the contract with you depends on the type of your subscription plan. If you choose:
2.9. Changes to Our Terms. We may need to change Our Terms from time to time, for example, to reflect changes in law or best practice, or to deal with additional features, which we introduce to our App or Our Product. We will give you at least 30 days’ notice of any change by sending you an email with details of the change. We will also ask you to accept changes to Our Terms when you start our App after expiry of that 30 days’ notice. If you do not accept the changes, you will not be permitted to continue to use our App and Our Product and you may apply to us for a refund, which will reflect the period the App and Our Product have been available to you prior to termination. If you would like to view previous versions of our terms, please let us know by using one of the contact methods in clause 1 (Who we are and how to contact us).
3.1. Our Privacy Notice. Under data protection legislation, we are the data controller of your personal data processed through our App, and are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our Privacy Notice. It is important that you read that information.
3.2. Internet transmissions are never completely secure. Please be aware that internet transmissions are never completely private or secure and that any message or information you send using our App or Our Product may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
4.1. Terms that apply to additional features. In addition to Our Product, you can also access through our App the additional features set out below.
Please also see clause 5 (App Platform Terms Also Apply) and clause 13 (External Products) to read about terms and conditions of products integrated with or related to our App and Our Product but provided by third party suppliers.
4.2. The additional terms do not form part of Our Terms. Those other terms listed in clause 4.1 are separate from and do not form part of Our Terms. We will ask you to accept those other terms before you use the features to which those other terms apply.
5.1. Platform Terms. Our Terms are a legal contract between you and us. Operators of the online sales and distribution platforms from where our App is available for downloading (App Platforms) are not part of that contract. However, if you download our App from an App Platform, the ways in which you can use the App and Our Product will also be controlled by the terms and conditions of that App Platform (Platform Terms), which are a contract between you and your App Platform operator. The relevant Platform Terms are:
as may be updated by the App Platform operator from time to time.
5.2. Matters covered in the Platform Terms. The Platform Terms may cover such matters related to our App as: payments, family sharing, subscriptions, refunds, cancellations, re-downloads, and updates. However, Our Terms may include additional provisions in relation to these matters, and we are solely responsible for providing the App and Our Product to you, providing maintenance and support, and handling any complaints (including in relation to defects). Therefore, you should read both documents.
5.3. If there is a conflict between Our Terms and Platform Terms. In the event of any conflict between a provision of Our Terms, and a provision of the Platform Terms that apply to you:
5.4. We can enforce Platform Terms. Those provisions of the Platform Terms that impose obligations and/or liabilities on you in relation to our App and/or Our Product (for example, in respect of payments for and restrictions on your use of the App and Our Product) are treated as incorporated into Our Terms for our benefit. This means that, to the extent that the provisions of the Platform Terms that apply to you are for our benefit, they are treated as being part of Our Terms, and we will be able to enforce them against you.
5.5. App Platform operator may enforce Our Terms. Your App Platform operator is a third party beneficiary of Our Terms to the extent that it enables them to enforce against your rights set out in Our Terms for the benefit of your App Platform operator.
5.6. Your App Platform operator is not liable to you under Our Terms. You can enforce your rights under the contract between you and us governed by Our Terms against us but not against your App Platform operator.
5.7. App Platform privacy notice. Your App Platform operator is responsible for the processing of your personal data through their App Platform. For further information, please read the privacy notice of your App Platform operator: Apple Privacy Notice, Google Privacy Notice.
6.1. No App download fee. Our App is free to download from the App Platforms, but you will need to pay the subscription fees set out in this clause 6 for access to Our Product.
6.2. Subscription prices. All our subscription fees:
The subscription fees will not change during the term of your initial contract with us, but they may change when you renew your contract with us. If you do not wish to pay the new price, you may choose not to renew your contract with us.
6.3. Annual subscription with one up-front fee. If you choose our annual subscription plan, with one up-front fee, you will need to pay for your 12 months’ subscription when placing your order for Our Product on our website, or when you renew your subscription in-app or on our website. When paying through our website, you can pay by credit or debit card. When renewing your subscription in-app through your App Platform, you can pay using the payment methods permitted by your App Platform.
6.4. Subscription with monthly instalments. Currently, our subscription plan with monthly instalments is only available to you if you live in the United Kingdom or in the Republic of Ireland. This is because our payment solutions provider currently can only offer monthly subscription payments only to customers who have UK or Irish bank accounts. If you choose this plan, you will need to pay our subscription fees in monthly instalments. The first monthly instalment must be paid using a credit or debit card when placing your order for Our Product on our website. You will then need to set up a Direct Debit and pay ongoing monthly instalments by Direct Debit. We will send you an email with instructions on how set up the Direct Debit. We will continue collecting the monthly fees from you by Direct Debit until you end the contract in accordance with clause 15 (Your rights to suspend or end this contract) or we end it in accordance with clause 16 (Our rights to suspend or end this contract). If your bank account details change at any point during your subscription, you must notify us and set up a new Direct Debit using the new details.
7.1. How you may use our App and our Product. In return for your agreeing to comply with Our Terms and in return for the subscription fees you pay to us in respect of Our Product, you may:
7.2. You can only use our App as permitted in Our Terms. The rights which we grant to you under this clause 7 are subject to the restrictions in clauses 8 (Licence restrictions) and 9 (Acceptable use restrictions), and other terms of Our Terms. Any use of our App or Our Product, which does not adhere to the rules set out in Our Terms, is a material breach of Our Terms.
8.1. Personal use only. You may use our App and Our Product for your own, private, non-commercial purposes only.
8.2. No sharing. Our Product is personal to you. It is not designed for sharing. You must provide your own, accurate information into our App. You must not enter any other person’s data into our App.
8.3. Conflict of interests. You must not, during the term of your contract with us, develop, own, manage, promote, or be otherwise commercially affiliated with any other online nutrition, fitness and lifestyle coaching service.
8.4. You must keep your device and account secure. You are responsible for keeping your device and your account with our App safe and secure. You must promptly notify us of any unauthorised use or security breach of your account or Our Product.
8.5. You may not transfer our App to someone else. We are giving you personally the right to use our App and Our Product. You may not transfer our App or Our Product to someone else, whether for money, for anything else or for free. If you sell any device on which our App is installed, you must remove our App from it.
8.6. Prohibited actions. You agree that you will:
9.1. Harm to us or our users. You must not (or permit or assist others to):
10.1. Our copyright. Copyright © 2016 – 2020 Team RH Fitness Limited.
10.2. Our trade marks. Team RH Fitness, Team RH Life Plan, our logos and our other trade marks are trade marks belonging to us or our licensors. We give no permission for the use of these trade marks, and such use may constitute an infringement of our rights.
10.3. You do not own our App or Our Product. All intellectual property rights in the App and Our Product throughout the world belong to us (or our licensors) and the rights in the App and Our Product are licensed (not sold) to you. When we refer in Our Terms to buying the App or Our Product, we mean paying for the right to use the App and/or Our Product in accordance with Our Terms, rather than for obtaining the ownership of the App and/or such digital content.
10.4. Your rights are limited to use. You have no intellectual property rights in, or to, our App or Our Product other than the right to use them in accordance with Our Terms. Any goodwill derived from the use by you of our intellectual property rights will accrue to us or our licensors.
10.5. Proprietary marks and notices. You must not remove any trade marks, service marks, labels or other legal or proprietary notices included in our App or Our Product, or attempt to modify any content obtained through our App or Our Product, including any modification for the purpose of disguising or changing any indications of the ownership or source of that content.
11.1. Meaning of “your content”. In Our Terms, “your content” means all data, works and materials (including text, graphics, images, audio material, video material, audio-visual material, and data) which you upload, submit, send to or store on our App, website, and/or Facebook Group, transmit using our App, website and/or Facebook Group, supply to us for uploading to, transmission by or storage on our App, website, and/or Facebook Group, or generated by the App, website or Facebook Group as a result of your use of Our Product (but excluding analytics data relating to your use of the App and Our Product and server log files).
11.2. You must have the right to submit your content to us. You must have the necessary rights to submit your content to our App and Our Product. You must also have the right to give us the permission to use your content as set out in clause 11.4 below.
11.3. Confidentiality of your content. Your subscription to Our Product includes the right to join our members’ only Facebook Group and to interact with the Team RH community. We cannot guarantee that any information that you post or otherwise share on our Facebook Group will be confidential. For that reason, you should not disclose through our Facebook Group (or any other social media platforms) any information or other content which is of a confidential nature.
11.4. Permissions you give us to your content. You grant us a worldwide, non-exclusive, royalty-free, perpetual licence to use, copy, reproduce, store, distribute, publish, export, adapt, edit, translate, and create derivative works of, display and perform your content to the extent reasonably required for the performance of our obligations and the exercise of our rights under Our Terms, related marketing and our internal purposes, consistent with your privacy settings within our App. You also grant us the right to sub-license these rights to our hosting, connectivity and telecommunications service providers, subject to any express restrictions elsewhere in Our Terms. This licence will end when your content is deleted from our systems, or in case of your content published on our Facebook Group, when your content is deleted from that Facebook Group.
11.5. How to delete your content from our App. You can delete items of your content individually by selecting specific entries of data and deleting them, or in its entirety by deleting your account. You can delete your account by contacting us at email@example.com and requesting your account to be erased. You can download a copy of your data at any time before deleting your account by contacting us at firstname.lastname@example.org. When you delete your content from our App, it will no longer be visible to other app users, but:
The rules relating to deletion of content from Facebook are governed by Facebook’s Terms of Service (as may be amended from time to time).
11.6. Your content must not breach any laws or be inappropriate. Your content, and the use of your content by us in accordance with Our Terms, must not:
11.7. You must not allow others to breach the rules. You must not assist or permit any person to use our App or Our Product in a way that breaches the rules set out in clause 11.6 above.
11.8. If somebody else’s content breaches the rules. If you notice that another user’s content does not comply with the rules set out in clause 11.6 above, please report it to us.
12.1. We do not guarantee availability of our App. We will use reasonable skill and care to provide our App and Our Product to you and to keep them safe, secure and error-free but we do not promise that your use of our App or Our Product will be safe, secure, uninterrupted or error-free. We will use reasonable endeavours to maintain the availability of our App and Our Product to you but we do not guarantee 100% availability. For example, our App and Our Product may become temporarily unavailable for maintenance, repairs, updates, upgrades, or due to network or equipment failures.
12.2. Updates to our App and changes to Our Product. From time to time, we may automatically update the App and change Our Product to improve performance, enhance functionality, reflect changes to the operating system, address security issues or implement new versions of our App. Alternatively, we may ask you to update our App for these reasons or make such update available to you. You may be able to manage your App update preferences in your App Platform settings or your device settings. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and Our Product.
12.3. Support for the App. If you want to learn more about the App or Our Product or have any problems using them, please take a look at our support resources at our Help Centre on our website. You may also contact us via the Help Centre and we may assist you in resolving any issues and provide you with support in relation to your use of our App, but we have no obligation to do so under Our Terms. We will have no obligation to provide support in respect of issues caused by the improper use of Our App or any alteration to the App made without our prior consent.
12.4. If there is a problem with our App or Our Product. If our App or Our Product are faulty, inaccurately described, or if Our Product is not provided with reasonable care and skill, you may be entitled to a refund, replacement or repeated performance. For a summary of your key statutory rights, please see clause 19 (Consumer rights). If there is a problem with our App or Our Product, you have a complaint, or wish to contact us for any other reason please contact us using one of the contact methods in clause 1 (Who we are and how to contact us).
13.1. Your access to third party products. Our App may allow you to access, use or interact with third party apps, websites, content or other products or services (External Products). Please note that:
13.2. You are responsible for third party fees. You are responsible for:
13.3. Endorsed External Products.
14.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with Our Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking Our Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted Our Terms, both we and you knew it might happen.
14.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
14.3. Limitations to our App and Our Product.
14.4. We will not be in breach of Our Terms if you incur losses as a result of the App Platform operator’s exercise of their contract rights. Your operator of the App Platform has rights under their Platform Terms which may affect the exercise of your rights under Our Terms. Except as set out in clause 14.2 above, we will not be in breach of Our Terms as a result of, and will not be liable to you in respect of any loss or damage arising out of, the operator’s exercise of its rights under their Platform Terms.
14.5. When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or may be liable to pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
14.6. We are not liable for business losses. Our App is for private, non-commercial use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14.7. Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with our App, to protect yourself in case of problems with our App or Our Product.
14.8. Events outside our control. If our provision of Our Product or support for our App or Our Product is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if the delay continues for more than 30 days, you may contact us to end your contract with us and you may apply to your App Platform for a refund for Our Product you have paid for but not received.
15.1. When you can request to suspend this contract. This clause 15.1 applies to you if you are on our subscription plan with monthly instalments. We recognise that sometimes you may be temporarily unable to use Our Product (for example, because you are pregnant, gave birth in the last three months and have been advised by a medical practitioner that you are unable to follow a caloric deficit or caloric maintenance diet on medical grounds; or because you are experiencing a financial hardship). If that happens:
For information on how AMSL processes personal data, please see their privacy https://ashbourne-memberships.com/privacy-policy/.
15.2. You may end this contract if we break it. You may end this contract at any time by contacting us and deleting our App from all devices if we break Our Terms materially or repeatedly, and, if what we have done can be put right, we fail to put it right after you have notified us of that breach and given us a reasonable opportunity to do so. If you end this contract because we break it, you may be entitled to compensation for the loss you incur as a result of us breaking this contract.
15.3. If what you have bought is faulty or misdescribed. If our App or Our Product are faulty or misdescribed, you may have a legal right to end the contract or to get the App or Our Product fixed or replaced, or the services forming part of Our Product re-performed, or to get some or all of your money back. Please see clause 19 (Consumer rights) for details.
15.4. If you do not agree to changes to Our Terms. You may end this contract if you do not agree to changes we introduce to Our Terms, as set out in clause 2.9 (Changes to Our Terms).
15.5. If our performance is delayed due to an event outside of our control. You may end this contract if our performance is delayed due to an event outside of our control, as set out in clause 14.8 (Events outside our control).
15.6. Ending the contract when we are not at fault. Even if we are not at fault and there is nothing wrong with our App or Our Product, you may still end the contract with us at any time, by letting us know using any of the contact methods in clause 1.2 and deleting our App from all devices.
16.1. When we may suspend or block your access to the App or Our Product. We may suspend your access to our App and Our Product to you if you do not pay our subscription fees for Our Product. If you breach Our Terms, or if we reasonably suspect that you have breached Our Terms in any way, we may:
16.2. We may end this contract if you break it.
16.3. We may withdraw our App. We may write to you to let you know that we are going to stop providing the App and Our Product and end this contract. We will let you know at least three months before we end this contract, unless it is not possible (for example, because we have to discontinue providing the App or Our Product for security or legal reasons). We will refund to you any sums you have paid in advance for Our Product, which will not be provided.
17.1. Consequences of ending this contract. When this contract ends, then, in addition to the consequences set out in clause 2.9 (Changes to Our Terms), clause 14.8 (Events outside our control), or the relevant provision of clause 15 (Your rights to suspend or end this contract), clause 16 (Our rights to suspend or end this contract) or clause 19 (Consumer rights) (as applicable):
18.1. We may transfer this contract to someone else. We may transfer our rights and obligations under Our Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
18.2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under Our Terms to another person if we agree to this in writing.
18.3. Nobody else has any rights under this contract. The contract formed under Our Terms is between you and us. No other person shall have any rights to enforce any of its terms (save as provided in clause 5.5 (App Platform operator may enforce Our Terms)). Neither of us will need to get the permission of any other person in order to end the contract between you and us.
18.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of Our Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
18.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under Our Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
18.6. Which laws apply to this contract and where you may bring legal proceedings. Our Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts, except that this provision will not have the effect of depriving you of the protection afforded to you by mandatory provisions of the applicable laws regulating the choice of the governing law and/or jurisdiction in consumer contracts. For example, if you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
18.7. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint for online resolution to the European Commission Online Dispute Resolution Platform.
19.1. Summary of some of your key rights. Under English law, we must give you certain key information before a legally binding contract between you and us is made. That information is provided on our website, on the App Platform from which you download our App, and in Our Terms. The information in this summary box summarises some of your key rights.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that, within the period of 14 days from buying a product online, you can change your mind, cancel your purchase and receive a refund.
We must not begin the supply of digital content (e.g. mobile app) or services before the end of that 14 days’ cancellation period, unless you have agreed to supply during the cancellation period, and (in case of digital content) acknowledged that your right to cancel will be lost as a result of the supply commencing early.
Once the digital content is supplied or the service is fully performed, the right to cancel is lost.
To meet the cancellation deadline, you must communicate your cancellation to us before the 14 days’ period has expired. If you wish, you can but do not have to use the model cancellation form below:
The Consumer Rights Act 2015 says that the following rights apply to digital content supplied to consumers for a price:
The Consumer Rights Act 2015 says that the following rights apply to services supplied to consumers for a price:
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call +44 (0)3454 04 05 06.
19.2. Supplying Our Product during the “cooling-off” period. We will not grant you access to Our Product before the end of the statutory 14 days’ period unless you expressly request it and acknowledge that you will lose your cancellation right once you sign in to our Team RH Fitness App. You can do that by selecting the appropriate confirmation box on our website before placing your order for Our Product. If you opt for delivery during the 14 days’ cancellation period, you will lose your right to cancel when you sign up to our App, because at that point the digital content will be delivered to you. You can only cancel the contract within the cancellation period before signing up to our App.
Effective 07/09/2018 – 14/03/2020
1 Our Terms
1.1 We offer nutrition, health, physical fitness and lifestyle advice and support (‘Our Services’) via this website, our Facebook Pages (including our closed private group), the TEAMRH App and pages on other social media platforms that we run, from time to time (collectively referred to as ‘Our Sites’). These Terms set out your permitted use of Our Sites and your subscription to Our Services.
1.2 You should read these Terms carefully before signing up to Our Services.
1.3 By subscribing to Our Services or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.
1.4 If you do not agree with or accept any of these Terms, you should not subscribe to Our Services and you stop using Our Sites immediately.
1.5 If you have any questions, please contact us:
1.5.1 via our Website e: “https://teamrhfitness.com/”
1.5.2 by post:
Team RH Fitness LTD
Unit 11 Portobello Trade Park
2 Our Services
2.1 Our Services include but are not limited to:
2.1.1 Structured nutritional plans, which are personalised to your goals;
2.1.2 Educational videos to support nutritional advice and exercise;
2.1.3 Tailored exercise program, with online routines to follow; and
2.1.4 Online support, including live Q&A sessions, coaching support, interacting with other users in our closed social media groups and access to and use of the TEAMRH App.
2.2 Our Services are intended for your personal and non-commercial use only.
2.3 Our Services and the content on Our Sites are intended to assist you in your personal efforts towards understanding nutrition, health and physical fitness better. We are not medically trained and if you have any type of medical or health condition or if you are pregnant, you should seek your own professional medical advice prior to subscribing to Our Services. Nothing within Our Services and/or content on Our Sites should be construed as medical advice.
2.4 An internet connection is required to use the majority of Our Services as we provide this via Our Sites, which are online based.
3 Your Subscription to Our Services
3.1 You must be at least 18 years old to subscribe to Our Services.
3.2 When you place your order you must agree to our terms & conditions
3.3 This acknowledgement does not, however, mean that your subscription has been accepted, we will only accept your once membership once you have agreed to out Terms & Conditions and recieved a confirmation email. At this point our Services and use of Our Sites will be made available to you.
3.4 We may contact you to say that we do not accept your subscription. This is typically for the following reasons:
(a) we cannot authorise your payment;
(b) you are not allowed to buy the subscription from us (i.e. you are under 18 years old);
(c) we suspect that you intend to use Our Services for your own commercial gain; or
(d) there is some other conflict of interest (i.e. you are affiliated with other nutrition, health, physical fitness and lifestyle providers)
3.5 The Minimum Membership Period 12 Months.
If You have chosen the ‘Minimum Membership Period’ of 12 Months
YOU MUST PAY THE MONTHLY MEMBERSHIP SUBSCRIPTION FOR THE MINIMUM MEMBERSHIP PERIOD UNLESS YOUR MEMBERSHIP IS TERMINATED WITHOUT LIABILITY, SUSPENDED OR TRANSFERRED AS SET OUT BELOW.
Your right to suspend this agreement.
We will suspend your membership during the Minimum Membership Period if and when you provide written confirmation that (a) you, your spouse or your partner (if living at the same address) has begun to claim income support or (b) you provide a letter from your GP to prove that you (i) have been advised not to use Team RH for a medical reason (ii) gave birth in the last 3 months and your doctor has advised that you are unable to follow a caloric deficit or caloric maintenance diet. We will review your circumstances every 2 months. If your circumstances have not changed, we will suspend your membership for a further 2 months, unless you tell us that you would prefer to cancel your membership which you may do without any further obligation on your part.
Whilst your membership is suspended, you will be relieved of your obligation to pay your monthly membership subscription and we will be relieved of our obligation to allow you to use the facilities at the Team RH. The period of suspension will not count as part of the Minimum Membership Period.
3.6 If you’re declined from Our Services we will refund you using the same means of payment as you used for the initial transaction. You will not incur any fees as result of the refund.
3.7 We reserve the right to cancel your subscription at any time, should we suspect that you intend to, or are using Our Services for your own commercial gain or these is some other conflict of interest. No refunds will be given in these situations.
4.1 We use a third party payment services such as Gocardless, Paypal, Stripe, Ashbourne to take payment.
4.2 The following credit cards and debit cards are accepted: Switch/Maestro,Visa, Visa Electron and MasterCard.
4.3 The price of the sign up fee (where applicable) and subscription:
4.3.1 is in pounds sterling (£)(GBP);
4.3.2 includes VAT at the applicable rate; and
4.3.3 all prices are shown here: https://teamrhfitness.com/shop/sign-up
5 Using Our Sites
5.1 Our Sites are intended for your personal and non-commercial use only.
5.2 You agree that you are solely responsible for:
5.2.1 all costs and expenses you may incur in relation to your use of Our Sites; and
5.2.2 keeping your password and other account details confidential.
5.3 Our Sitesfollow the guidelines of UK law. If you choose to access Our Sites from locations outside of the UK, you are responsible for compliance with local laws where they are applicable.
5.4 We seek to make Our Sites as accessible as possible. If you have any difficulties using Our Sites, please contact us on the details above.
5.5 While we try to make sure that Our Sites are available for your use, we do not promise that Our Sites are available at all times nor do we promise the uninterrupted use by you of Our Sites.
5.6 We may prevent or suspend your access to Our Sites if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.
5.7 Our Sites contain information, text, images, sounds, photos, videos, ideas, recipes and other material (collectively referred to as ‘Content’) that belongs to us and/or our licensors. Such Content may contain intellectual property rights. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We (and our licensors) reserve all of our (and their) rights in any intellectual property in connection with these Terms. This means, for example, that we (and they) remain owners of them and free to use them as we (and they) see fit.
5.8 Nothing in these Terms grants you any legal rights in Our Sites other than as necessary to enable you to access Our Sites. You agree not to adjust to try to circumvent or delete any notices contained on Our Sites (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within Our Sites.
5.9 We have the right to protect our Content and Our Sites. We reserve the right to take legal action against real or suspected infringers of our Content, including but not limited to our Intellectual Property Rights.
5.10 While we try to make sure that Our Sites are secure, Our Sites do consist of pages and private groups set up on Social Media platforms and we cannot guarantee the security of these platforms. We cannot guarantee that any information that you supply will be kept confidential. For that reason, you should not provide us with anything via Our Sites that you regard as confidential, commercially sensitive or valuable.
5.11 While we try to make sure that the Content on Our Sites and Our Sites are accurate, up-to-date and free from bugs, we cannot promise that they will be. Furthermore, we cannot promise that Our Sites will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.
5.12 We may suspend or terminate operation of Our Sites at any time as we see fit.
6 Refer A Friend Program (Optional)
6.1 We understand and encourage the sharing of your experiences and progression in connection with Our Services on social media whether it’s for your personal accountability or monetisation.
6.2 Where you wish to promote our Services through your own Social Media and become a social media affiliate and represent our brand (‘Refer A Friend Program’) you will be required to follow certain standards that we set (as set out below), in order to protect our brand.
6.3 We can also offer you as a Social Medial Affiliate, support, guidance and audience reach in growing your Social Media following through bespoke tutorials.
6.4 A Social Media Affiliate shall not, nor should their Social Media:
(a) promote or contain reference to competing services or providers i.e. services that are the same as or similar to Our Services;
(b) promote or contain reference to any third party sites, that are not pre-authorised by us;
(c) promote or contain violence, bad language or sexually explicit material;
(d) promote or contain any political or religious material;
(e) promote anything dangerous or illegal i.e. drugs;
(f) body shame;
(g) copy, share or disclose private Content from Our Sites;
(h) display, reference, “tag” or otherwise identify anyone under the age of 18 (including own family members), this includes featuring in videos and photos;
(i) do anything that we consider brings our brand into disrepute;
(j) run competitions without prior consent from us;
(k) promote charities without prior consent from us;
(l) promote or sell products that are notTEAMRH products available on our shop page;
(m) any screenshots you wish to copy and share must have any names of individuals, brands, or companies removed or concealed and you should have the permission of that person, brand or company before sharing;
(n) use any other social media platforms other than Instagram or Facebook unless without prior consent from us;
(o) directly message or contact via private inbox anyone who contacts you via your social media account. An auto reply which redirects to Team RH Fitness Facebook or Instagram account must be used;
(p) You should not share admin access to your social media accounts, other than with us;
(q) create a private group on any social media platform;
(r) provide our specific nutritional or exercise guidance to a third party;
(s) use any other affiliate codes.
6.5 If you fail to meet any of the standards set out in clause 6.4 then you will do the following immediately:
(a) remove or amend any post (including but not limited to text, videos and photos) where we consider this to be detrimental to our brand;
(b) issue a written apology, notification or correction, where any post has caused embarrassment and you have not immediately removed or amended the post.
6.6 Upon joining our Social Media Affiliate Program you agree to allow TeamRH to have admin access to your social media page(s)if required by adding us as an admin on your page. We will use our admin access rights only in accordance with clause 6.7 below.
6.7 Where you fail to meet your obligations as set out in clause 6.4 and 6.5 above, we will have the right at our discretion to:
(a) immediately remove posts that violate the standards set out in clause 6.4
(b) deactivate page(s) either temporarily or permanently depending on the circumstances of the violation;
(c) cancel your subscription to Our Services, no refund will be given;
(d) remove you from our closed groups on Our Sites;and
(e) initiate legal proceedings if you are or have infringed our intellectual Property as set out in clause 5.7.
6.8 If you decided to leave the affiliate program you will give us 12 months written notice of your intention to leave.
7 Your privacy and personal information
8 Limitation on our liability
8.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:
8.1.1 losses that:
(a) were not foreseeable to you and us when these Terms were formed; or
(b) that were not caused by any breach on our part
8.1.2 business losses;
8.1.3 losses to non-consumers; and
8.1.4 anything that you post- you remain fully responsible.
9 Events beyond our control
We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.
10 Rights of third parties
No one other than a party to these Terms has any right to enforce any of these Terms.
These Terms are dated [07/09/2018]. No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our updated terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
12.1 We will try to resolve any disputes with you quickly and efficiently.
12.2 If you are unhappy with us please contact us as soon as possible.
12.3 If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.
12.4 Relevant United Kingdom law will apply to these Terms.